1. Information We Collect
We may collect personal information that you provide to us through our website, reservation system, rental process, payment process, email, phone, SMS, or other communication methods.
a. Information You Provide
- This information may include your name, phone number, email address, home address, date of birth, employer information, driver’s license number, driver’s license state, license expiration date, uploaded driver’s license images, insurance company name, insurance phone number, insurance policy number, insurance expiration date, proof of insurance, payment information, billing details, reservation details, rental dates, pickup and return locations, vehicle selection, add-ons, rental history, security deposit information, vehicle pickup photos, return photos, damage photos, accident photos, and any other information needed to process, approve, manage, or complete your reservation or rental.
b. Information We Collect Automatically
- This information may include IP address, browser type, device type, pages visited, time spent on our website, website interactions, cookies, analytics data, location data if enabled, payment status, transaction records, invoices, receipts, chargeback records, vehicle mileage, fuel level, vehicle condition records, tolls, citations, accident records, damage records, return records, GPS data, telematics data, diagnostic data, vehicle location data, exterior-facing dash camera or fleet camera information where permitted by law, lockbox records, key logs, portal records, email records, text message records, and other electronic records used to manage reservations, verify rentals, prevent fraud, recover vehicles, investigate claims, enforce rental terms, and protect Easy Route property.
2. How We Use Your Information
We use your information to:
- Process reservations, verify identity, verify driver eligibility, verify insurance, process payments, manage security deposits, prepare rental agreements, provide pickup and return instructions, support contactless rentals, communicate with you, provide roadside assistance, investigate accidents or damage, respond to chargebacks, collect amounts owed, prevent fraud, recover vehicles, comply with legal obligations, and enforce our Rental Terms & Conditions.
3. Reservation and Rental Processing
- We use your information to review, approve, manage, or cancel reservations and rentals. Submitting a reservation does not guarantee vehicle availability or final approval. Reservations are subject to Easy Route Car Rental approval, required payment or payment authorization, vehicle availability, and completion of required rental steps.
4. Driver’s License and Insurance Verification
- We use your information to review, approve, manage, or cancel reservations and rentals. Submitting a reservation does not guarantee vehicle availability or final approval. Reservations are subject to Easy Route Car Rental approval, required payment or payment authorization, vehicle availability, and completion of required rental steps.
5. Payment Information
- We may collect and process payment-related information, including billing details, payment authorization, transaction records, deposit records, refunds, unpaid balances, invoices, receipts, disputes, and chargebacks. Payments may be processed by third-party payment processors. Easy Route Car Rental may not store full credit card numbers directly, but we may receive payment status, card brand, last four digits, authorization details, receipts, and dispute information from our payment providers.
6. Uploaded Documents and Photos
- You may be asked to upload documents or images, including driver’s license images, insurance documents, vehicle pickup photos, return photos, damage photos, accident photos, or other rental-related records. We use these records to verify identity, confirm insurance, document vehicle condition, process claims, resolve disputes, prevent fraud, and enforce rental terms.
7. Vehicle Location, GPS, and Telematics
- Vehicles may contain GPS, telematics systems, mileage tracking systems, diagnostic equipment, exterior-facing dash camera or fleet camera technology where permitted by law, and other monitoring technology. We may use this information for vehicle recovery, theft prevention, roadside assistance, fleet management, mileage verification, location verification, contract enforcement, accident investigation, damage investigation, and protection of Easy Route property. Easy Route Car Rental does not use hidden interior audio or video recording unless separately disclosed in writing.
8. Communication by Email, Phone, and SMS
- By submitting a reservation or contacting Easy Route Car Rental, you agree that we may contact you by phone, email, SMS, booking portal, or other electronic means regarding reservations, payment links, rental documents, pickup instructions, return instructions, invoices, receipts, claims, customer service, and rental-related matters. Message and data rates may apply.
9. Cookies and Website Analytics
- By submitting a reservation or contacting Easy Route Car Rental, you agree that we may contact you by phone, email, SMS, booking portal, or other electronic means regarding reservations, payment links, rental documents, pickup instructions, return instructions, invoices, receipts, claims, customer service, and rental-related matters. Message and data rates may apply.
10. Who We Share Your Information With
- We may share your information with payment processors, banks, card networks, insurance companies, credit card benefit providers, roadside assistance providers, towing companies, repair shops, vehicle recovery providers, fleet vendors, booking software providers, website hosting providers, email and SMS providers, attorneys, collection agencies, law enforcement, courts, government agencies, and other service providers as reasonably necessary.
11. Why We Share Information
- We may share information to process payments, verify insurance, manage reservations, provide roadside assistance, investigate accidents or damage, respond to chargebacks, recover vehicles, prevent fraud, collect unpaid balances, comply with legal obligations, or enforce our Rental Terms & Conditions.
12. Sale of Personal Information
- Easy Route Car Rental does not sell your personal information for money.
13. How Long We Keep Your Information
- We keep personal information and rental records for as long as reasonably necessary to operate our business, complete rentals, process payments, resolve disputes, handle chargebacks, investigate claims, comply with legal, tax, insurance, and accounting obligations, prevent fraud, and enforce our agreements. Some records may be kept longer when needed for legal, insurance, collection, chargeback, damage, accident, or law enforcement purposes.
14. How We Protect Your Information
- We keep personal information and rental records for as long as reasonably necessary to operate our business, complete rentals, process payments, resolve disputes, handle chargebacks, investigate claims, comply with legal, tax, insurance, and accounting obligations, prevent fraud, and enforce our agreements. Some records may be kept longer when needed for legal, insurance, collection, chargeback, damage, accident, or law enforcement purposes.
15. Your Rights and Choices
- You may contact us to request access to, correction of, or deletion of certain personal information, subject to legal, business, rental, insurance, accounting, fraud prevention, chargeback, and security requirements. We may need to retain certain records even after a request, including rental agreements, payment records, insurance records, damage records, claims records, communications, invoices, receipts, and records needed to comply with law or enforce our agreements.
16. Children’s Privacy
- Our services are intended for adults who meet our driver eligibility requirements. We do not knowingly collect personal information from children under 13.
17. Third-Party Links
- Our website may contain links to third-party websites, payment processors, insurance providers, booking tools, or other services. We are not responsible for the privacy practices, security, or content of third-party websites or services.
18. Changes to This Privacy Policy
- We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
19. Contact Us
- For questions about this Privacy Policy or your personal information, contact us at:
Easy Route Car Rental
DBA of Easy Route Auto LLC
Website: https://easyrouteauto.com
Phone: +1 (480) 374-9028
Email: booking@easyrouteauto.com
